The updated rules are expected to make traditional PSB TV channels easy and prominent to find within on-screen programme guides.
Compared to the previous year’s survey, the percentage of adults expressing an unprompted concern about use of internet has gone up from 59% to 78%.
Firms involved in laying high-speed fibre cables for broadband and mobile networks will benefit from greater access to the telegraph poles and underground tunnels of Openreach under the new rules proposed by Ofcom.
A simple text message would allow customers to change their service provider within one working day.
The former Channel 4 boss set to take over from Patricia Hodgson from the start of next year.
The new rules mean customers would no longer have to pay for their old and new service at the same time, saving around £10m a year.
New Ofcom report shows how providers compare on call waiting, complaints handling and reliability