Utilities can lead the way to digital transformation, finds Fujitsu

digital transformation

Almost 70% of utilities leaders believe that technology could help overcome the UK’s current socio-economic issues, a new research by Fujitsu has revealed.

The report, titled ‘Tech in a Transforming Britain’, sheds light on how the utilities sector has adopted emerging technologies such as artificial intelligence (AI), Internet of Things (IoT) and wearables.

According to the report, these technologies are helping fuel digital transformation efforts, with 94% of leaders agreeing that technology is a driving force behind change in their organisations and 84% considering this change to be positive.

Utilities leaders said there are a number of benefits related to the introduction of new technology in their organisations, with 48% having noticed improvements in operational efficiency and 41% noting an increase in employee productivity.

However, only 53% of the public said that there has been noticeable benefit in the utilities sector.

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Regarding the technologies they plan to implement within the next 12 months, utilities leaders highlighted IoT (42%), wearables (40%) and AI (40%) as their next priority.

The report said that despite the utilities sector making rapid strides in the adoption of new technologies, only 17% of the public said they wanted to see it adopt new technology, with education, transportation, central government, manufacturing, banking and retail being sectors where they believed digital transformation could be more beneficial.

Fujitsu UK’s CTO for manufacturing, utilities and services Graeme Wright said: “While the public may not believe the sector is seeing much with technology, it is extremely encouraging to see the sector leaders be so forward-thinking in their approach to digital transformation.

“We must now pull together and ensure we are moving ahead responsibly. With 75% of utilities leaders believing their employees have the right skills to take advantage of new technology, there is a strong base to start from.

“It is crucial we work to ensure this number rises and that workers are trained and reskilled in new technologies – this is the only way organisations can reap the rewards of an increasingly digital world.”