The UK Cabinet Office has launched a Shared Services Strategy for government to improve the integration of civil services and save money for the taxpayer.
The strategy involves migrating to new cloud-based technology, promoting simpler back-office processes across departments aided by automation, and meeting the needs of end-users across the civil service, police, and the military.
Furthermore, the strategy is aimed at improving the interactions of civil servants with government back-office services and it will support a civil service where civil servants can seamlessly move between departments and roles to meet the challenges of the day and is also aimed at promoting competition between shared service providers in the market.
By carrying out the strategy it is expected to simplify the process of working between different departments, reducing both time and money wasted, as well as making things easier for individual services, which will save the taxpayer millions.
Such competition is expected to boost the quality of services delivered to the taxpayer and force providers to constantly update the technology with the government intending to make the most of the latest automation, and robotics, to make sure that civil servants are supported while they deliver public services.
The newly formed Government Shared Services unit will deliver the strategy from within the Cabinet Office in collaboration with all government departments.
Ministry of Justice COO and Government Shared Services interim head Matthew Coats said: “The shared services strategy for government sets a clear direction, and I am pleased to have been part of its development.
“This will be a step change in shared services across government, directly supporting civil servants in their roles, while also contributing significant savings to the public purse. By allowing civil servants to spend less time doing administration, they can spend more time delivering vital services to the public.”