To thrive in the digital age of today, Bradford council has embarked on a new project to carry out a major digital transformation of services.
The council aims to redesign its services through a digital transformation process, partnered with experts from the field. Bradford council has said it will involve an agile approach to the redesign; ensuring consumers are at the heart of all plans.
Initial meetings between Bradford council and potential suppliers have taken place, to pinpoint the specific areas the council wants to develop and how to do so. Possible suppliers include the likes of PwC, Deloitte, KPMG and Kainos. According to the council, the meetings have helped mould the council’s outlook on the various projects they wish to undertake.
Within its procurement notice, the council has said that speaking with the various companies has moved its focus from redesigning existing services, to make them more efficient. By doing so, the council aims and hopes to work towards a fully complete end-to-end design.
“Many processes and interactions involve traditional interventions,” the council said. “The customer and staff experience can be fragmented with no consistent digital delivery across services.
“The mindset in many areas remains a legacy delivery model and considerable changes need to be made to processes, being truly customer-centric and addressing digital skills.”
Now the council has its plans and projects in mind, it is looking for a partner to work within its programme management team to boost the capacity for design and change.
The successful partner will work with the council on the transformation project for over 18 months. The partnership will cover redesigning, customer-centric services and emphasis digital enablement in various areas. Another aim of the project is to bring more cost savings to the council, in order to invest more into projects in the future.