The Government of the Republic of Ireland is to develop a Digital Service Gateway as a key priority enabling easy access to e-Government services.
Plans for a new central gateway to access digital government services have been outlined in the Irish Government’s most recent e-Government Strategy for the period of 2017-2020. It will aim specifically at supporting administrative processes, improve quality of services and increase public service efficiency.
Using digital technology, the Government can open Ireland up to further economic and social benefits for society. The ‘Digital Service Gateway’ is one of ten top priority actions outlined in the entire strategy, alongside developing e-ID capability and work on national data infrastructure.
The document, issued by the Government, announced the strategy will ensure all digital government services are of high quality, secure, reliable and easy to use by the public and businesses.
Minister O’Donovan said: “The new e-Government Strategy sets out our plans to be a leader in the provision of digital government services. We have made substantial progress over the last few years and want to build upon that. The expectations of our people are very clear in terms of more convenient, intuitive and joined-up digital services; delivering on these expectations will be one of my key priorities going forward.”
In order to achieve this goal, the strategy outlined that it requires a ‘simple front-end that can present services that are most relevant or of interest to citizens and businesses’. This will allow them to authenticate themselves through an identification process, then use that documented data to avoid repeating the process again.
The strategy emerges to embrace the changes in technology innovation since the last e-Government Strategy was set between 2012 and 2015, stating that innovative approaches are used to design and deliver better services in line with the needs and demands of the population.
After the strategy is successfully delivered, it will create a new model for ICT delivery across the public services, ensuring more efficient and effective services are delivered through a better integrated digital environment.
The ICT model agenda falls under five pillars; Build to Share, Digital First, Data as an Enabler, Improved Governance and Increase Capability.
The 10 actions are designed to further Ireland’s drive for excellence in e-Government and ensure alignment with wider EU e-Governments. Ireland’s e-Government strategy says by 2020, public institutions in the EU should be “Open, efficient and inclusive providing borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses in the EU.”