Patient care in UK hindered by outdated digital technology systems, says Computacenter study

Computacenter location at Hatfield Business Park, EnglandImage: Computacenter location at Hatfield Business Park, England. Photo: courtesy of Jack Hill/Wikimedia Commons.

A survey from Computacenter involving over 100 IT decision-makers in the UK healthcare sector says that outdated digital technology systems in the country are limiting patient care.

The findings from the new research reveal that lack of modernisation is curbing the UK healthcare sector. More than a third of the surveyed, at 36%, revealed that their staff want faster digital technology systems to ensure their practices run efficiently.

Patients also made similar demands, as per the Computacenter study, with more than a quarter of respondents, at 26%, claiming that the public are also demanding faster digital technology systems.

Computacenter said that by using smarter technology innovations, healthcare staff will be better positioned to provide better services, with access to quick and accurate details, while also maximising budget and boosting productivity.

According to the survey, modernising digital technology systems continues to be the main business priority for the year. Using tablet devices and Microsoft Office 365 ranked as the biggest technology implementation targets.

In contrast, only 24% of those surveyed said that deploying Windows 10 in 2019 was a business priority.

Computacenter end user services director Rob Stanley said: “Intuitive access to information and increased mobility in the NHS can make a massive difference to staff productivity. Empowering clinicians with devices and applications that enable them to securely access patient data anytime and anywhere helps them to proactively improve outcomes for patients.”

The survey found that enhancing the overall patient experience and helping staff to succeed were regarded as two of the main measures of success for NHS Trusts.

It was also noted in the survey that the UK healthcare sector is under pressure as far as budget is concerned, with 36% of those surveyed opining that this factor is curbing digital technology system upgrades.

The findings of the survey showed that much of the demand for digital transformation originates from end users, whether it is employees or patients.

Computacenter said that staff, when given access to remote digital technology devices such as tablets and collaborative file-sharing tools, will be able to respond on the scene, thereby improving on the time taken for treating patients.

Computacenter health and social care UK business client director Mark Chandiram said: “A lack of resources and skills has hindered Trusts’ ability to modernise digital technology, which means they are now struggling to meet patients’ and caregivers’ expectations. Modernising digital technology is vital for enabling greater efficiency and improving the patient experience.”

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